As many of you know, Extension is now actively moving through our phase of the university-wide Microsoft IT migration. This effort is part of a broader initiative affecting all units across campus, aiming to modernize systems, increase security, and align technologies more effectively.
We know this has required adjustments, and we deeply appreciate your flexibility as we move through this process.
🔑 Key Insight:
IT is not just a system — it's a team. Behind every ticket, every login issue, every unexpected hiccup is a group of real people working hard to keep things running. Most of this migration is out of their individual control, but they're still showing up daily to help us troubleshoot, adapt, and succeed. Let's not forget: technology is not just overhead — it's a vital part of how we do our work. Managing it well, together, is part of our shared responsibility.
✅ Quick Action Step:
- Pause Before Panic - Take a breath before jumping to frustration. Sometimes the solution is easier than expected.
- Follow the Directions You Receive - Migration steps are carefully planned. Following the instructions fully and promptly helps avoid delays and extra confusion.
- Use the Right Channels - This helps the IT team track, prioritize, and resolve issues more efficiently.
- Communicate with Grace - Be clear, but be kind and respectful. Everyone is doing their best in a complex process.
- Ask, Don't Assume - If something isn't working as expected, ask questions. It might not be broken — just new.
🧭 Quote to Keep You Going:
"We know it's frustrating. It's frustrating for us, too. We care about your work and want to help." "It helps so much when people are understanding. We really are doing the best we can." - IT Team Member
This is an adjustment for all of us. Let's model what it means to be a supportive community during change — flexible, patient, and people-first.